Privacy Policy


This Privacy Statement explains the use and protection of personal information collected by Proxiad Bulgaria EAD. It applies to any personal data you provide to Proxiad and, subject to applicable law, any personal information we collect from other sources or create about you.Throughout this Privacy Statement, “Proxiad” refers to Proxiad Bulgaria EAD., including its affiliates and subsidiaries (also referred to as “we”, “us”, or “our”).

Scope of this Privacy Statement

This Privacy Statement covers our information practices, including how we collect, use, share and protect the personal information you provide to us, through our web site/s (collectively referred to as “Proxiad Bulgaria’s Web site/s”).

Proxiad may provide links to third-party websites for your convenience and information. If you access those links through the Proxiad Bulgaria’s website, you will leave the Proxiad Bulgaria website. Proxiad Bulgaria does not control those sites or their privacy practices, which may differ from Proxiad Bulgaria’s practices. We do not endorse or make any representations about third-party websites. The personal information you choose to provide to or that is collected by these third parties’ sites, including any social media websites featured on our website, is not covered by the Proxiad Bulgaria’s Privacy Statement. We encourage you to review the privacy statement or policy of any website before submitting your personal information.

We may also provide social media features on our website that enable you to interact with Proxiad Bulgaria on various social media platforms. Your use of these features may result in the collection or sharing of information about you, depending on the feature. We encourage you to review the privacy policies and settings of the social media platform with which you interact to make sure you understand how the information provided by you could be used or shared by those platforms.

How do we collect and use your personal data

We will typically collect your personal data directly from you when you interact with us, e.g. when you visit our website, communicate with us in relation to our products and services, submit an order, register to receive our newsletter or participate in our customer surveys.

We may collect personal information such as your First Name, Last Name, E-mail Address, Job Title, Name of the Organization, Address, Phone Number when you contact us, make requests, raise a query by filling in the forms on our websites, send emails, call us or write to us.

Contact information, such as full name, work address, work telephone number, work mobile phone number, work fax number and work email address, mobile device unique identifier and the IP address of your computer if you use our website.

Further information necessarily processed in a business or other contractual relationship with Proxiad Bulgaria or voluntarily provided by you, such as orders placed, purchases, services and other business activities, product feedback, survey responses and any other information you may provide to us.

Payment data, such as data necessary for processing payments and fraud prevention, including credit/debit card numbers, security code numbers and other related billing information.

Information about your interests and preferences and other information obtained by the analytics described herein, in particular your activities when you use our websites and any products, downloadable content (e.g. registration for a software download, ebooks, white papers) or other services we offer to you online. This includes which content you download, click or view for how often and how long;

Information collected from publicly available resources, integrity databases and credit reference agencies;
If legally required for compliance purposes: information about relevant and significant litigation or other legal proceedings against you or a third party related to you and interaction with you which may be relevant for antitrust purposes;

In connection with the registration for and provision of access to an event or seminar, we may ask for information about your health for the purpose of identifying and being considerate of any disabilities or special dietary requirements you may have. Any use of such information is based on your consent. If you do not provide any such information about disabilities or special dietary requirements, we will not be able to take any respective precautions.
When you provide information that enables us to respond to your request for products or services, we may, wherever permissible by applicable laws, collect, use and disclose this information to third parties for the purposes described in this Privacy Statement.

Personal information that is automatically collected by Proxiad Bulgaria when you visit and/or use Proxiad Bulgaria websites

In some instances, Proxiad Bulgaria automatically collects personal information pertaining to you when you visit our websites and through e-mails that we may exchange. We may use automated technologies including the use of web server logs to collect IP addresses, device details, cookies and web beacons. The collection of this information will allow us to improve the effectiveness of Proxiad Bulgaria’s websites and our marketing activities. Please see the section below on cookies and other technologies for further details.

Personal information that is collected from third party sources

Engage with Proxiad Bulgaria through social media

You can engage with us through social media platforms or through features on Proxiad Bulgaria’ websites that integrate with social media platforms. When you engage with us through social media platforms, you may allow us to have access to certain information from your social media profile based upon your privacy preference settings on such platform.

Personal information that is collected when you access our Websites through mobile devices

Access our Websites through Mobile Devices

If you access our websites on your mobile device, we may collect your personal information such as your First Name, Last Name, E-mail Address, Job Title, Organization Name, Country, City, Phone Number, IP address and Device details.

For which purposes do we use your data and on what basis

We will process your personal data for the following purposes (“Permitted Purposes”):
Planning, performing, managing and administering your (or a third party’s to whom you are related) contractual business relationship with Proxiad Bulgaria, e.g. by performing transactions and orders of products or services, processing payments, performing accounting, auditing, billing and collection activities, arranging shipments and deliveries, facilitating repairs and providing support services or providing you with other services or things you may have requested;

Maintaining and protecting the security of our products, services and websites or other systems, preventing and detecting security threats, fraud or other criminal or malicious activities;

Ensuring compliance with legal obligations (such as record keeping obligations), compliance screening or recording obligations (e.g. under antitrust laws, export laws, trade sanction and embargo laws or to prevent white-collar or money laundering crimes), which may include automated checks of your contact data or other information you provide about your identity against applicable sanctioned-party lists and contacting you to confirm your identity in case of a potential match or recording interaction with you which may be relevant for antitrust purposes;
Informing you, where permitted in accordance with local laws, within an existing business relationship about Proxiad Bulgaria ‘s products or services which are similar or relate to such products and services which have already been purchased or used within that business relationship;

Solving disputes, enforcing our contractual agreements and to establish, exercise or defend legal claims, or;
Ensuring compliance with legal obligations, e.g. to keep sales records for tax purposes or to send notices and other disclosures as required by law.

Where you have expressly given us your consent, we may also process your personal data for the following purposes:
Communicating with you through the channels you have approved to keep you up to date on the latest announcements, events and other information about Proxiad Bulgaria ’s products, technologies and services (including marketing-related newsletters) as well as events and projects of Proxiad Bulgaria;
Administrating and performing customer surveys, marketing campaigns, market analysis, sweepstakes, contests or other promotional activities or events, or;

Profiling and automated processing: Collecting information about your preferences based on your activities when you use our websites and any products, downloadable content (e.g. registration for a software download, eBooks, whitepapers) or other services we offer to you online. Based on this information (e.g. which content is downloaded, clicked or viewed for how often and how long), we create a user profile to personalize and foster the quality of our communication and interaction with you (for example, by way of newsletter tracking or website analytics). The logic behind our profiling activities is to identify areas which may be useful or otherwise of interest for you and to inform you about such areas in a more effective and targeted way. The algorithms used apply this logic and automatically deliver the targeted content or information to you.

Please note: Under the European Union General Data Protection Regulation you have the right to object to the use of your personal data for direct marketing purposes (which includes the profiling described above). Please refer to “Your (“Data Subjects”) rights” below for further explanation of your rights and how to exercise them.
With regard to marketing-related types of communication (i.e. emails and phone calls), we will, where legally required, only provide you with such information after you have opted in and provide you the opportunity to opt out if you do not want to receive further marketing-related types of communication from us.
We will not use your personal data for taking any automated decisions affecting you or creating profiles other than described above.

Depending on the above purposes for which we use your personal data, the processing is either necessary for the performance of a contract or other business agreement with Proxiad Bulgaria or for compliance with our legal obligations or for purposes of legitimate interests pursued by us, always provided that such interests are not overridden by your interests or fundamental rights and freedoms. In addition, the processing may be based on your consent where you have expressly given such to us.

With your consent, we may also use your personal information for additional purposes. Unless it is necessary for our legitimate business purposes, should you choose not to provide any personal information during certain activity, you will nevertheless be able to continue with such activity wherever possible.

Sharing of personal information with third parties

Proxiad Bulgaria does not share personal information about you with affiliates, partners, service providers, group entities and non-affiliated companies except: (a) to provide the products or services you’ve requested; (b) when we have your permission: or (c) under the following circumstances:

  • We may share information with affiliated entities/subsidiaries/branch offices to the extent required for the Permitted Purposes and legally permitted for legitimate business purposes. A full list of Proxiad Bulgaria Group companies across the globe can be found https://www.proxiad.com/.
  • We may provide the information to trusted entities that facilitate our activity under strict confidentiality agreements. These entities may use your personal information to help Proxiad Bulgaria communicate with you about our offers and for other legitimate business purposes. However, these companies do not have any independent right to further share or disclose this information;
  • We may share information with statutory authorities, government institutions or other bodies where required by law.
  • We may use the information to establish or exercise our legal rights and interests or defend against legal claims;
  • We may share information where we believe it is necessary in order to investigate, prevent, or take action against any illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.
  • We may share information where we believe it is necessary in order to protect or enforce Proxiad Bulgaria’s rights, terms of use, intellectual or physical property or for safety of Proxiad Bulgaria or associated parties.
  • Otherwise, we will only disclose your personal data when we are required by applicable law, when we suspect fraudulent or criminal activities or when you give us permission.

Proxiad Bulgaria will not process any unsolicited personal information provided by you.

Proxiad Bulgaria’s websites are not directed at nor targeted at children. No one who has not reached the age of fourteen may use the websites unless supervised by an adult.

By accessing this website you represent and warrant that you are 14 years of age or older.


Proxiad Bulgaria takes reasonable steps to keep your personal information accurate and complete. You can access or update your personal information in the following ways:


If you have created a profile or account on one of our websites, you can update your contact information after you log into your account.


If you have requested electronic communications, such as an e-newsletter, you will be able to unsubscribe at any time by following the instructions included in the communication.

Mobile Devices

If you previously chose to receive push notifications on your mobile device from us but no longer wish to receive them, you can manage your preferences either through your device or the application settings. If you no longer wish to have any information collected by the mobile application, you may uninstall the application by using the uninstall process available on your mobile device.

Cookies and other technologies

A cookie is a small file, typically of letters and numbers, downloaded to a user’s computer or mobile device when the user accesses certain websites. Cookies are then sent back to originating website on each subsequent visit. Cookies are useful because they allow a website to recognise a user’s device. They are used for a wide variety of purposes such as website analytics – counting visitors and their behaviour, targeted advertising, recording user preferences or for authentication.

Necessary or Essential Cookies – Cookies which are absolutely necessary for the running of a website. These are generally first-party cookies are usually exempted from the consent requirement, e.g. Authentication cookies, Session cookies etc.

Functional Cookies – Cookies which are set up to improve the functionality of the site or track/monitor user behaviour, preferences etc. These cookies are non-essential a website can run without usage of such cookies, e.g. Language preference, site behaviour for a registered user, tracking of user, analytics, social plug-in etc. These cookies can be first-party or third-party cookies.

We use cookies on our websites to personalize content and ads, to analyse our traffic and performance, to provide social media features and for the functioning of the website.

We also disclose information about your use of our site to our social media/advertising/analytics partners who may combine it with other information that you have provided to them or which they have collected from your use of their services.

You can manage the non-essential or functional cookies in your browser. These settings are usually found within the ‘privacy’ section of browsers.

You can choose to accept or decline cookies, either by selecting accept or decline in the banner on your first visit (in the latter case we will try to set a cookie to record your preference for future visits), or by changing the settings in your web browser. Most web browsers are set by accept cookies by default, but you can usually modify your browser settings to decline cookies if you prefer. These settings are usually found within the ‘privacy’ section. For mobile devices these may be within the browser app settings.

If you choose not to accept our various cookies, this will prevent you from taking full advantage of the website. If you wish to delete cookies which have already been placed on your computer’s hard drive, you can do so through your browser, and further information on how to do this can be found here:  https://www.aboutcookies.org/page/2/

We also use web beacons or tracking pixels in our emails and web pages which help us to monitor whether you have opened any newsletters we may have sent to you. A web beacon is one of various techniques used on web pages or email, to unobtrusively (usually invisibly) allow checking that a user has accessed some content. Common uses are email tracking and page tagging for web analytics. We use this information to deliver you a personalized service by ensuring that we send you information that we believe you will find interesting based on the content we know you have engaged with previously.

Please refer to the links provided below to know more about the third-party analytics cookies used on Proxiad Bulgaria’s websites:

Google Analytics Cookies:


To provide website visitors with more choice on how their data is collected by Google Analytics, Google have developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to indicate that information about the website visit should not be sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not prevent information from being sent to the website itself or to other web analytics services.

Adobe Analytics Cookies:


Our website also includes functionality to interact with social media websites where you may have accounts, such as Facebook, Twitter and LinkedIn (“Third Party Accounts”).  You should be aware that these sites may set cookies while you’re using this website, and use of these features may result in the collection or sharing of information about you. We encourage you to review the privacy settings on the social media sites with which you interact, together with their privacy policies, to make sure you understand the information that could be shared by those sites. The following Pixel/Tags are used for social media

  • LinkedIn Insights Tag for Conversion Tracking. Terms and Conditions
  • Facebook Pixel  – Terms and Conditions for use
  • Twitter Tailored Audiences and Conversion Tracking Program.  Terms and Conditions.

Anti-Spam policy

Proxiad Bulgaria recognizes the receipt, transmission or distribution of spam emails (i.e. unsolicited bulk emails) as a major concern and has taken reasonable measures to minimize the transmission and effect of spam emails in our computing environment. All emails received by Proxiad Bulgaria are subject to spam check. Any email identified as spam will be rejected with sufficient information to the sender for taking necessary action. With this measure, along with other technical spam reduction measures, Proxiad Bulgaria hopes to minimize the effect of spam emails. Proxiad Bulgaria reserves the right to reject and/or report any suspicious spam emails, to the authorities concerned, for necessary action.

Data Protection and Confidentiality

Proxiad Bulgaria will take reasonable steps to ensure that all Personal data, shall:

  • be processed fairly & lawfully;
  • be obtained only on a lawful legal basis;
  • be kept secure against unauthorized or unlawful processing and against accidental loss, destruction or damage, as per the applicable law and prescribed standards.

We maintain physical, electronic and procedural safeguards in accordance with the technical state of the art and legal data protection requirements to protect personal information from loss, misuse, alteration or destruction. These safeguards include implementing specific technologies and procedures designed to protect your privacy, such as secure servers, firewalls and SSL encryption. We will strictly comply with applicable laws and regulations regarding the confidentiality and security of personal data.

Proxiad Bulgaria is an organization certified under ISO/IEC 27000 which is the best-known standard providing requirements for information security management system (ISMS).

Your (“Data Subjects”) rights with respect to your personal information

We respect your right to be informed, to access, correct the data, request deletion or request restriction of the processing, your right of data portability, objection, and rights in relation to automated decision making and profiling, in our usage of your personal information as required by applicable law. We also take steps to ensure that the personal information we collect is accurate and up to date.

You have the right to know what personal information we process about you and access this information at any time
We will provide you with a copy of your personal information that you have provided to us in connection with our products/services in a structured, commonly used and machine-readable format on request and where technically possible;

If your personal information is incorrect or incomplete, you have the right to ask us to update it or you may update it on your own by logging into your personal profile

You have the right to object to the processing of your personal information for specific purposes

You can also ask us to delete or restrict the processing of your personal information, but this right is determined by applicable law and may affect your access to and use of our services

Right to opt out

Proxiad Bulgaria respects your privacy considerations and hence provides an option to you, to not provide certain data or information sought to be collected which is not mandatory for the provision of our service.

Further, you can also withdraw your consent which was earlier given to Proxiad Bulgaria for future processing of your data, and the same must be communicated to Proxiad Bulgaria in writing.

Access and rectification

You have a right to request access to your personal information. You may send us a request for access.

You also have the right to correct any inaccuracies in your personal information. If you have an account with the Proxiad Bulgaria’s website/s, this can usually be done through the appropriate “your account” or “your profile” section on the website Otherwise, you can send us a request to rectify your data by writing to us at info@Proxiad Bulgaria .com.


Further, you have the option to file a complaint for suspected or actual violations of your data protection rights with the relevant supervisory authority and/or to raise a claim before the competent court.

Retention of personal information

We will retain your personal information for as long as necessary to provide the services you have requested, or for other essential purposes such as performance of a contract, complying with our legal obligations, resolving disputes, and enforcing our policies. We will hold your personal data for as long as necessary to provide the services, products or information you have requested and to administer your business relationship with us.

Otherwise, we will delete your personal data from our systems if we have not had any meaningful contact with you (or, where appropriate, the company you are working for or with) for 2 years (or for such longer period as we believe in good faith that the law or relevant regulators require us to preserve your data). After this period, it is likely your data will no longer be relevant for the purposes for which it was collected.

When we refer to “meaningful contact”, we mean, for example, communication between us (either verbal or written), or where you are actively engaging with our services.

If you have asked us not to communicate with you, we will keep a note of this as long as necessary to comply with your request.

Transfer of Personal Information

Proxiad Bulgaria is a globally active enterprise. In the course of our business activities, we may transfer your personal data to recipients (service providers, partners) in countries outside of the European Economic Area (“third countries”), in which applicable laws may not offer the same level of data protection as the laws of your home country. When doing so we will comply with applicable data protection requirements and take appropriate safeguards to ensure the security and integrity of your personal data. Typically, this will be by way of data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission for the transfer of personal data by data controllers in the European Economic Area to data controllers and processors in jurisdictions without adequate data protection laws.

In the absence of appropriate safeguards, the data transfer may be carried out due to the need of implementation of pre-contractual measures taken upon your request, performance of a contract between you and Proxiad Bulgaria, as well as for the purposes of conclusion and/or performance of a contract between us and a third party concluded in your interest.

You may contact us anytime using the contact details below if you would like further information on such safeguards.

Job Candidate Data Privacy Notice

For those interested in a career with Proxiad Bulgaria, we have developed a specific Job Candidate Data Privacy Notice which should be read in addition to this Statement and can also be found on our website when you create or access your on-line account in connection with a job application.

Contact us

If you have any concerns about how your personal data is handled by us or wish to raise a complaint on how we have handled your personal data, you can contact us at gdpr@proxiad.com, to have the matter investigated. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the competent supervising authority in the EU country of your habitual residence, place of work or place of suspected infringement or file a claim before the competent court. The current list of European Union data protection supervisory authorities can be accessed from here: https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm

Effective Date

This Privacy Statement is effective from 7 November 2018 and it supersedes all existing polices on the subject matter.

Changes to this Privacy Statement

Please note that this Privacy Statement may be subject to change from time to time. The most current version of the Privacy Statement will be published and available on this website/s/.   Please regularly check this Privacy Statement to ensure you are aware of the latest updates with respect to the same.

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