Proxiad Bulgaria is looking to hire E-mail Application Consultant with English (Non-voice). As a part of our team you will be supporting business customers on a powerful real-time cloud emailing platform.
Join a multi-language team in Sofia.
As the first point of contact, you will guarantee the quality of the customer care service.
Manage all incoming technical support requests from clients via email and online chat (diagnosis and prioritization of requests).
Troubleshooting reported issues and resolve or escalate them.
Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem.
Providing accurate and up-to-date information to the clients.
Selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
Fluency in English. Additional language skills will be advantage.
Experience in customer service or technical support is a must.
Ability to acquire knowledge quickly and accurately about our solution and ability to adapt to a variety of issues.
Excellent communication skills and customer-oriented attitude.
Experience in technical support for Office 365 or G Suite, SMTP, email campaigns and fraud prevention will be considered as a great advantage.
25 days paid annual leave – we value your leisure time.
Health insurance plan (medical and dental coverage).
Referral program –we believe it is best to work with people you know and have various referral awards!
Sport halls, sports enthusiasm – in-house challenges, company sponsored football team, organized tennis games, poker tournament, even yoga at the office.
Clear career paths, coaching programs and great opportunities for professional growth.
Wide range of training and certification programs, online courses and international conferences.
Broad projects variety and possible mobility between projects over the time.
Exposure to international companies and teams with access to top world-known companies.
Corporate (and not so corporate) parties – we simply like celebrating things.
Team-buildings that rock!
Exciting, vibrant and intellectually challenging workplace.