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Open Position

E-mail Application Consultant with English (Non-voice)

E-mail Application Consultant with English (Non-voice)

  • Bulgaria / Sofia

Job description

Proxiad Bulgaria is looking to hire E-mail Application Consultant with English (Non-voice). As a part of our team you will be supporting business customers on a powerful real-time cloud emailing platform.


Your role:

  • Join a multi-language team in Sofia.
  • As the first point of contact, you will guarantee the quality of the customer care service.
  • Manage all incoming technical support requests from clients via email and online chat (diagnosis and prioritization of requests).
  • Troubleshooting reported issues and resolve or escalate them.
  • Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem.
  • Providing accurate and up-to-date information to the clients.
  • Selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
  • Fraud prevention

Requirements

  • Fluency in English. Additional language skills will be advantage.
  • Experience in customer service or technical support is a must.
  • Ability to acquire knowledge quickly and accurately about our solution and ability to adapt to a variety of issues.
  • Excellent communication skills and customer-oriented attitude.
  • Experience in technical support for Office 365 or G Suite, SMTP, email campaigns and fraud prevention will be considered as a great advantage.

Benefits

  • 25 days paid annual leave – we value your leisure time.
  • Health insurance plan (medical and dental coverage).
  • Food Vouchers
  • Referral program –we believe it is best to work with people you know and have various referral awards!
  • Sport halls, sports enthusiasm – in-house challenges, company sponsored football team, organized tennis games, poker tournament, even yoga at the office.
  • Clear career paths, coaching programs and great opportunities for professional growth.
  • Wide range of training and certification programs, online courses and international conferences.
  • Broad projects variety and possible mobility between projects over the time.
  • Exposure to international companies and teams with access to top world-known companies.
  • Corporate (and not so corporate) parties – we simply like celebrating things.
  • Team-buildings that rock!
  • Exciting, vibrant and intellectually challenging workplace.

Start your own success story today!

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