Open Position

Customer Success Manager with French

Customer Success Manager with French

  • Bulgaria / Sofia

Job description

We’re expanding our team and looking to hire Customer Success Manager with French.

Our project:

Mailjet is the email solution for teams to create, send and monitor marketing emails, transactional emails and SMS. Mailjet has grown from a startup to the leading Email Service Provider in Europe, with clients like Microsoft, Etsy, Honeywell, Johnson & Johnson and more sending billions of emails every month with us.

On this role:
  • You act as a direct contact for our French-speaking enterprise customers with a high e-mail volume - from onboarding and technical integration to regular check-ins, reporting, product feedback and e-mail deliverability.
  • You build a lasting, trustworthy relationship with our customers by understanding their business goals and adding value at every touch point.
  • You develop in-depth knowledge of email deliverability through training, research and practical experience and become an important source of email knowledge for our customers.
  • You are a product expert and identify opportunities where Mailjet functions, integrations and partner services make a decisive difference for the email success of our customers.
  • You monitor the reputation of the senders and the performance statistics of emails for our customers.
  • You give our customers regular insights into their sender reputation and email performance.
  • You give specific recommendations based on the e-mail performance and the shipping habits of the customers in order to ensure optimal deliverability for our customers.
  • You work with our sales team for a smooth handover after signing the contract.
  • You work closely with our deliverability, product, API and customer support team to ensure that our customers' needs are met and exceeded.
  • If necessary, you communicate directly with the most important ISPs (Gmail, Hotmail, Yahoo, etc.) on behalf of the customer.
  • You work closely with our marketers and developers to ensure Mailjet's success. You act as a strong customer representative and project manager internally and provide email strategies and deliverability guidelines if required.
  • The management of important customer relationships for our fast growing European business.
  • Develop a deep understanding of the needs of our highest volume senders. Building trust and providing insights that help our customers use Mailjet's powerful tools to help them achieve their email goals.


  • We need someone with an open-minded personality and a basic positive attitude.
  • A solution-oriented approach. You are on your own two feet, you are a team player and you can develop creative solutions.
  • You speak fluent French and have excellent communication skills in English, both in writing and orally.
  • More than 2 years of experience in customer service / customer management / customer success.
  • Preferred over 1 year experience working on a similar SaaS platform and / or digital marketing.
  • Experience in working with external customers in senior management and / or at C-level preferred.
  • Mastery of technology - in conversation and in application. You need to feel safe when discussing technology with developers and using internal tools like Google Apps, CRM (like Salesforce.com, SugarCRM a plus), Excel, and others.
  • Strong organizational skills with the ability to manage and prioritize time effectively.


  • 25 days paid annual leave – we value your leisure time.
  • Health insurance plan (medical and dental coverage).
  • Home office policy
  • Food Vouchers
  • Referral program –we believe it is best to work with people you know and have various referral awards!
  • Sport halls, sports enthusiasm – in-house challenges, organized tennis games, poker tournament, even yoga at the office.
  • Clear career paths, coaching programs and great opportunities for professional growth.
  • Wide range of training and certification programs, online courses and international conferences.
  • Broad projects variety and possible mobility between projects over the time.
  • Exposure to international companies and teams with access to top world-known companies.
  • Corporate (and not so corporate) parties – we simply like celebrating things.
  • Team-buildings that rock!
  • Exciting, vibrant and intellectually challenging workplace.

Start your own success story today!

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