E-mail Application Consultant with French
- Join a multi-language team in Sofia.
- As the first point of contact, you will guarantee the quality of the customer care service.
- Manage all incoming technical support requests from clients via email and online chat (diagnosis and prioritization of requests).
- Troubleshooting reported issues and resolve or escalate them.
- Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem.
- Providing accurate and up-to-date information to the clients.
- Selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
- Fraud prevention
- Fluency in French and good knowledge in English.
- Experience in customer service or technical support is a must.
- Ability to acquire knowledge quickly and accurately about our solution and ability to adapt to a variety of issues.
- Excellent communication skills and customer-oriented attitude.
- Experience in technical support for Office 365 or G Suite, SMTP, email campaigns and fraud prevention will be considered as a great advantage.