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E-mail Application Consultant with French

E-mail Application Consultant with French

  • Bulgaria / Sofia

Job description

Proxiad Bulgaria is looking to hire E-mail Application Consultant with French + English (Non-voice). As a part of our team you will be supporting business customers on a powerful real-time cloud emailing platform. 


Your role: 

  • Join a multi-language team in Sofia. 
  • As the first point of contact, you will guarantee the quality of the customer care service. 
  • Manage all incoming technical support requests from clients via email and online chat (diagnosis and prioritization of requests). 
  • Troubleshooting reported issues and resolve or escalate them. 
  • Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem. 
  • Providing accurate and up-to-date information to the clients. 
  • Selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution. 
  • Fraud prevention 


Requirements 

  • Fluency in French and good knowledge in English. 
  • Experience in customer service or technical support is a must. 
  • Ability to acquire knowledge quickly and accurately about our solution and ability to adapt to a variety of issues. 
  • Excellent communication skills and customer-oriented attitude. 
  • Experience in technical support for Office 365 or G Suite, SMTP, email campaigns and fraud prevention will be considered as a great advantage.

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