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Open Position

Project Coordinator – Business Network Adoption Service

Project Coordinator – Business Network Adoption Service

  • Bulgaria / Sofia

Responsibilities

The Project Coordinator - Business Network Adoption Service drives the following activities related to customer relationships on the Ariba Network, including but not limited to:
  • Is responsible for managing multiple customers who represent enablement projects of various complexity.
  • Is accountable for executing the project timeline while meeting customer goals and objectives.
  • Maintains strong customer focus (internal) at all times.
  • Interacts with buyer customers providing education and training on the value of the Ariba Network.
  • Serves as a knowledge expert.
  • First level of analysis.
  • Explain enablement process.
  • Dispatch tasks to other teams.
  • Reports to customers (internal/external) regarding progress on project initiatives.
  • Coordinates internal resources and teams assigned to the project.
  • Contributes to and facilitates continuous improvement and best practice efforts, both internally and externally.
  • Appropriately identifies issues, potential risks and opportunities while working with a high degree of autonomy to address, escalate or handover within and across teams as appropriate.

Skillset

  • Bachelor’s Degree.
  • Professional experience on a relevant position (Customer Support, Account Management, Procurement/Supply Chain Management, Technology or similar role).
  • Proficiency in Microsoft Office applications (specifically Excel).
  • Fluency in English.
  • Excellent command of French or German would be considered as a great advantage.
  • Knowledge of Ariba/SAP solutions/services- advantage.
  • B2B, E-commerce and/or SaaS experience- advantage.
  • Excellent communication skills and strong customer focus.
  • Strong analytical and problem solving skills.
  • Strong organizational skills.

About Project

The Adoption Acceleration Service (AAS) team is looking for a Project Coordinator - adoption services, an important role collaborating with customers on efforts that enable interaction via the Ariba Network. The Project Coordinator will work in close collaboration with other teams, customers towards their project goals as well as coordinate internal resources and team interactions that focus on driving maximum benefit for the customer on the Ariba Network. This role is responsible for managing multiple and various complexity enablement relationships.

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