The role includes the responsibility for the successful execution of the catalog enablement projects in time and at cost, education of the customers on the product functionality related to Catalog Enablement and creation of specific project related education package for Sellers. The Catalogue Enablement Specialist will demonstrate the ability to support multiple projects, offer solutions and escalate issues and manage the enablement of catalog content according to the project plan. Responsibilities:
Delivers high-quality, on-time implementation services on Sellers and Suppliers.
Communicates with key stakeholders in order to supervise the catalog implementation process.
Cooperates with Supplier Enablement Project Managers and Supplier Managers.
Works with Sellers to support and educate them on the company products.
Provides issue resolution on the product to Sellers and Buyers.
Support testing process with Sellers and Buyers.
Tracks and reports the progress on the different projects.
Proactively escalates issues to Supplier Managers and the Customer Support helpdesk.
Delegate issues to appropriate team or expert.
Relevant university degree.
Professional experience on a relevant position (e.g. Customer Support, Technical Support, Back office support, Analyst).
Experience on a Catalog Content related position would be an advantage (e.g. Category Manager, e-Business consultant, E-commerce specialist, e-Business Project Manager).
Excellent communication skills and strong customer focus.
Strong analytical and problem solving skills.
Strong organizational skills.
Knowledge of procurement business processes, from requisitioning to payment (Procure-to-Pay).
Proficiency in Microsoft Office applications.
Excellent level in English.
Excellent level in German or Italian.
Catalog enablement team (CKE) team is responsible for managing integrations of catalogs of customers to Ariba Network through electronic data exchange using 6 stage methodology (Planning, Development, Test, Deploy, and Go Live). CKE team supports multiple projects, provides technical support, escalates issues, and offers solutions contributing to the success of the supplier roll out strategy of multiple buyers. CKE team is in charge of seller integration catalog projects with Ariba buyers within agreed timelines whilst respecting Ariba standard of quality, as well as the CKE team’s targets.